The Innovators Chapter 9: Software

We should read chapter 9 of the book, The Innovators (Chapter 9: Software, and write one paper for this chapter. The paper should be single-spaced, 2-page (excluding cover page and references), and typed in Times New Roman in font size 12. The paper should have a title, and consists of at least two sections: 1) A brief narrative of how an IS/IT is realized, initiated, designed, and implemented in terms of what/when/where/how this happened, and key character players involved in the series of events. And, 2) Moment: Key observations/lessons/implications you have learned from the reading from the perspective of business IS.