Quality at Ritz-Carlton Hotel Company on p. 242 of the textbook

 Read and study the case on Quality at Ritz-Carlton Hotel Company on p. 242 of the textbook. You can also watch a video on Quality at the Ritz-Carlton Hotel. Answer the following discussion questions: What elements of total quality management (TQM) are being used in the Ritz-Carlton Hotel? Present and explain at least four of these elements (see lecture materials on p. 10-13, and textbook’s Chapter 6). How could control charts, Pareto diagrams, and cause-and-effect diagrams be used to identify quality problems in this hotel? Provide examples.