Overarching crisis management

At the end of each chapter in your textbook is a mini-case describing a crisis situation. In a minimum 2-3 page essay, describe 3-4 overarching crisis management lessons that can be gained by analyzing all 12 of these cases. Submit as a word or .pdf document. Book Name: Crisis management in the new strategy landscape”, william crandall, john parnell, john spillan, sage publishing, isbn# 978-1-4129-5413-6