Japanese Quality Improvement Approaches and Structures

Case Summary (You can choose either one of the two provided case) Word Limit – 2500 Case 1 Suppose you are hired as the head of quality by XYZ hospital, a large hospital with 500 beds that provide specialized services for children such as neonatal and pediatric intensive care. In the very first week of joining the hospital, you are not happy with the quality of services provided, the cost of services and the deliverables (QCD). Apply Japanese quality improvement approaches to achieve QCD. Critically discuss how you will improve the QCD of the hospital by managing each of the following:  Materials  Machine  Manpower  Environment (hiring, new products)  Measurement  Method Case 2 Suppose you are hired as the head of quality by XYZ Airlines Catering Unit, a low cost airline that flies to nearly 100 destinations. In the very first week of joining the Airline, you are not happy with the quality of food served in the airline, the cost of services and the deliverables (QCD). Apply Japanese quality improvement approaches to achieve QCD. Critically discuss how you will improve the QCD of the Airline Catering Unit by managing each of the following:  Materials  Machine  Manpower  Environment (hiring, new products)  Measurement  Method