Experiencing Hospitality

The objective of this assignment is to analyze hospitality services by using the concepts of service quality and customer satisfaction as the framework (Chapter 1 attached). Part 1 Hotel/Lodging You are required to describe your recent experience of visiting a hospitality business. Your write up may include but is not limited to: name of the business, location, time of visit, the business it provides, your experience of its service quality, employee behavior, and customer’s review on Facebook and other social media. Evaluation: Word limit of each part is 500 words.