Case Study: Leadership Philosophy pp 120 to140 Vanessa Mills on pp 136-140

Case Study Questions: 1. Based on the assumptions of Theory X and Theory Y, how would you describe each manager’s philosophy and style of leadership? In what way do their attitudes about Vanessa affect their leadership? 2. In this type of customer service setting, which leadership style would be most effective for the bank to meet its goals? From the bank’s perspective, which (if any) manager exhibits the most appropriate leadership? Discuss. 3. What advice would you give to each of the managers to enhance their leadership skills within the bank? 4. What do you think Vanessa can do to prepare herself for her three-month review?