Book Report on Conflict resolution

 Summarize the information contained in the book Crucial Conversations, and provide the students’ perspective on the model. Book: Crucial Conversations: Tools for Talking When Stakes Are High. by Kerry Patterson, Joseph Greeny, Ron McMillan, Al Switzler (2002), Chapters 1 through 12 Explain the main points of the book. Summarize the content and the model developed by the authors. Discuss the model’s applicability to support effective conflict resolution in the Air Force work environment. Discuss the pros and cons of the model. Predict the pros and cons of using this model in the Air Force work environment. Discuss whether using this model could promote a healthy organizational culture in the Air Force. Format: 1000 – 1200 words Double space submission The paper should be 1100 words long