NYC Department of Transportation ( MTA)
NYC Department of Transportation ( MTA)
For the performance measurement paper, select any city or public organization that has a performance measurement system. Describe in detail their system of measuring performance. Discuss specific input, output, and outcome measures. Other questions to consider include: How are measurement data collected and how frequently? How are measures reported? Are measures tied to the budget or to a strategic plan? Are citizens involved in the process? If so, how are citizens involved? After describing this system of measuring performance, analytically critique it. Is this an effective system? Why or why not? What would you do to improve this PM system? This paper should be 6 pages (Times New Roman, 12 point font, and double spaced). Potential paper topics should be raised in the discussion board.
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