Total Quality Management (TQM)

Description

1. What is total quality management (TQM) 2. Suppose you are the supervisor responsible for a pharmacy. You have received a few complaints about mistakes in customers’ prescriptions. To improve the quality of service delivered by the pharmacists, you can concentrate on (a) doing a better job of catching errors in the future or (b) doing a better job of avoiding errors. Which approach would you choose. Explain. 3. How does high turnover hurt productivity? What can a supervisor do to minimize turnover?