The experiences the troubleshooter may encounter and to provide detail on how to solve the problem.

Description Read the scenario below and create a slide presentation to describe the experiences the troubleshooter may encounter and to provide detail on how to solve the problem. Be sure to follow the four steps of the troubleshooting process. The troubleshooting process can be distilled into four steps: Step 1: The system malfunctions and symptoms are identified. Step 2: A list of possible causes is generated based on existing knowledge, research, and/or previous experience. Step 3: Additional data is collected and, based on a process of elimination, the causes of the problem are determined. Step 4: The solution is tested to confirm that the problem has been solved. Scenario: A hospital recently installed a new system for electronically sending patient prescriptions to pharmacies. This new e-prescribing system was working well until recently. Now the system is displaying errors periodically. When this occurs, the prescribing doctor has to call the prescription into the pharmacy, which takes much more time. The new office manager, Alex , is responsible for maintaining the system. Alex found an error-log file in the system. These errors are perplexing and contain cryptic messages: 07, incorSCRIPT error #34rect PVD format PProc error #3212, Schedule 1 not allowed PProc error #3245, not in formulary After spending several hours changing various system configuration settings, the problems started getting worse. He finally realized that he doesn’t know enough about troubleshooting the system to correct the problems. Even worse, he doesn’t know whom to contact to solve the problem, other than the sales associate who sold SCHG the system. When he called that number, he was sent to voicemail. Meanwhile, the group’s doctors are expressing displeasure with his ability to manage the system.