Controller-ship

Address the following questions. The paper should not include and introduction; just answers to the prompts. Prompt #1 What skills / attributes / expertise should a modern controller possess? Be sure to provide specific reasons why these are needed. Prompt #2 How has a controller’s job changed over the last 20 years? Be sure to provide specific examples in your answer. Writer should also watch the following video and pull information from the video to answer the prompts. https://attendee.gototraining.com/anytimetrainings/3996947267132623874/registrants/4591901805151059457/anytime.tmpl?branding=9nk70