Business Owner

Scenario A You are the business owner of a local small engine repair shop, and you havebeen thinking about implementing a knowledge management system for your customer service technicians. You are thinking about this because there are times when some of your technicians know how to fix certain engine problemsand others do not. Providing a central knowledge repository could help share troubleshooting and repair knowledge among your technicians. Scenario B You are the business owner of a local cleaning service, and you have beenthinking about implementing a knowledge management system for your cleaningtechnicians, especially for those who troubleshoot and solve cleaning problems,such as removing certain carpet and water stains, addressing mold, andselecting the proper tools and products to use for other types of cleaningissues. You are thinking about this because there are times when some of yourcleaning technicians know how to properly clean carpets and others do not.Providing a central knowledge repository could help share cleaning knowledgeamong your cleaning technicians. After you chose your scenario (A or B), compose a paper that addresses theelements listed below. ◾Explain the role of knowledge management systems. ◾Explain what is meant by expert systems. ◾Explain what is meant by content management systems. ◾Discuss how the business in the selected scenario could benefit from anexpert system and a content management system, and provide two examples foreach type of system. ◾Discuss how the business in the selected scenario could benefit frombusiness intelligence, and provide two examples of these benefits. ◾Discuss how the business in the selected scenario can use social media tonot only obtain information and knowledge but to share it as well, andprovide two examples of how the business might use social media informationsystems. Your paper must be at least two pages in length (not counting the title andreference pages), and you must also use at least two scholarly sources, one ofwhich must come from the CSU Online Library. Any information from a source mustbe cited and referenced in APA format, and your paper must be formatted inaccordance to APA guidelines.